Check POLYWOOD Order Status
Checking the status of your Trex® Outdoor Furniture™ order is simple — to view the status of your order, please enter your order number and the email address you provided when placing your order below.
When your order was placed, a confirmation email was sent that included a list of all the items you ordered, shipping information, and a unique order number. You will receive another email with tracking information once your order has been shipped. Please note that your items may be delivered in multiple shipments.
Lead Time Changes
Trex® Outdoor Furniture™ products are built-to-order in the USA, and our team is working hard to build and ship orders as quickly as possible. Over the past 3 months, we have experienced an overwhelming increase in demand, causing extended production and shipping lead times.
Current lead time for built-to-order products: 9 weeks
Additional Resources To Assist You
Find inspiration and get informed so you’ll know exactly what to do with your new outdoor furniture when it arrives.
Customer Service: Assembly instructions, contact information, care and maintenance tips, FAQs, and more! If you’ve got a question, you’ll be able to find an answer in our Customer Service section
Trex® Outdoor Furniture™ Blog: The best place to see design tips, learn about recycling, find delicious recipes, and more!
Trex® Outdoor Furniture™ products are manufactured and sold by Poly-Wood, LLC under a Trademark License Agreement with Trex Company, Inc.