Ordering from TrexFurniture.com
We want to make your time spent shopping TrexFurniture.com as enjoyable as your years of relaxing in Trex® Outdoor Furniture™. We're here to assist you with product selection, color samples, shipping arrangements, or any other question you may have.
We want to do everything we can to help you pick the perfect product for your outdoor space. Lumber, fabric, and aluminum samples are all available upon request, and our customer service representatives are happy to offer their insight and suggestions!
Everything is built to order and ships within 1-2 weeks. Need it faster? Shop our Quick Ship products, which ship in 3-6 business days. Orders are shipped according to the item with the longest lead time.
Orders can be placed online or over the phone with our Customer Experience Team. We accept several methods of payment as listed below.
All prices are listed in U.S. dollars.
Credit Cards - We currently accept Visa, MasterCard, American Express, and Discover cards via Bolt Pay.
Payment is captured at the time the order is placed.
PayPal - Pay using PayPal for fast, secure payment of your order. You will be redirected to the PayPal website to complete your purchase.
Checks - Checks should be made out to "Poly-Wood LLC" and mailed to Poly-Wood LLC., 1000 POLYWOOD Way, Syracuse, IN 46567. Please write your order number on the memo line of your check
You can use your order number and email address to check your order status at any time. When your order has shipped, you will receive an email with tracking information. Orders can then be tracked with the carrier on the carrier’s website or over the phone.
You may cancel an order at any time prior to shipment (except those including cushions or umbrellas with custom fabrics). Orders that have already been shipped are subject to our standard return policy.
To cancel an order, please contact our Customer Experience Team.